Frequently Asked Questions
Please read our FAQ before sending us a message.
How do I order samples of fabric?
Velvet samples are free with a $3.95 shipping charge for each sample. To order a sample please select "Sample Request" under "How Can We Help?" in the drop down menu. Under "Message" please include the item number or numbers. This is located under the RED add to cart button (example: SKU: Aloe6369). Please also include the address you would like the sample(s) shipped to. We will then send you an invoice through PayPal. Once processed we will ship your sample(s).
How do I order more than 35 yards?
If you need to place an order larger than the 35 yards please get in touch with us to check availability.
What if I want multiple orders of different lengths for the same fabric?
We cut each piece to the exact amount ordered. Let's say you wanted to order 15 yards of one piece of velvet but needed an additional 2 pieces both cut at 7 yards each. You would select your first measurement length and add to cart. Then you would select your second and third measurements the same way and add them to your cart. Your cart would show the 1 product order for the 15 yards and then another product at 7 yards measurement in a quantity amount of 2. There would be 3 products total in your cart and your order would ship with three different pieces of velvet cut.
How long will delivery take?
Free Shipping and ground usually take around 5-7 business days. Please allow 1 business day for processing. Most of our orders are received around 4-5 business days after purchase.
How secure is shopping in the Online Shop? Is my data protected?
All of our orders are processed by PayPal on their site which is 100% safe. Once you are ready to checkout you will be sent to PayPal for processing. Once your order has been completed you will be sent back to our site.
What exactly happens after ordering?
Once you have placed your order please allow 1 business day for processing. After we have processed your order you will receive an email letting you know your order has shipped with the tracking information.
Do I receive an invoice for my order?
You will receive a PayPal invoice once you have completed your order.
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